Shipping policy
Last Updated: November 2, 2026
Free Standard shipping without a minimum
Destination and service
We ship only to the 50 U.S. states and the District of Columbia, including Alaska and Hawaii. Standard shipping is free with no minimum purchase. We do not offer Express or international shipping. We do not ship to U.S. territories, freely associated states, or APO/FPO/DPO military addresses. For a PO Box within the supported states or District of Columbia, contact us before ordering to confirm whether the address can be served. We do not promise a named carrier that has not been confirmed.
Processing and transit
Processing takes 1–2 business days. Estimated Standard transit after dispatch is 2–4 business days, for an estimated total of 3–6 business days. Business days are Monday through Friday excluding U.S. federal holidays. Estimates are not guaranteed arrival dates.
Order tracking and address changes
Dispatch and tracking details are provided when available for your shipment. Contact us with your order number for tracking help or an address-change request. Please check the complete address at checkout; a dispatched order may not be changeable.
Delays and delivery problems
If we cannot ship within the promised time, we will notify you and allow you to accept a new time or cancel for a prompt refund. Contact us about a stalled, missing, damaged or incorrect delivery. We will review the shipment and available resolution without limiting applicable consumer rights.
Returns
For return and exchange instructions and refund timing, read our Refund Policy. A free prepaid return label is included in your package for an eligible return by mail. Contact us first to confirm the instructions and correct return address, or if the label is missing or unusable. Do not mail to our correspondence address without instructions.
Contact icelow
Operated by IVORYLANE 38 COMMERCE LLC
700 Scott St, Covington, KY 41011, United States
icelow.com
support@icelow.com
(417) 865-2941
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
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