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Last Updated: November 2, 2026

Questions about a bag, order or return

Help before you order

Ask about the selected bag’s measurements, carrying style and included items. Include the product name or SKU, and the dimensions of a container if you need advice. A size enquiry is not a guarantee of fit before the relevant measurements are confirmed.

Order and return help

For an existing order, include the order reference and the issue. Do not send passwords, payment security codes or full card numbers. Contact us before any return so we can supply the correct instructions, prepaid label and address.

Our address

The business correspondence map is displayed with our complete contact information below.

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