Refund Policy
Last Updated: November 2, 2026
At a glance
- Request a return or exchange within 30 calendar days after delivery.
- Returns are by mail. A free prepaid return label is included in your package; contact us if it is missing or unusable.
- We pay eligible return shipping and charge no restocking fee. Read the return and exchange conditions below.
Return window and eligible items
Request a return within 30 calendar days after delivery. For a change of mind, the item must be unused, undamaged and returned with its supplied accessories. We also support returns for damaged, defective, incorrect or incomplete goods or items materially different from their description. These change-of-mind conditions do not prevent reporting damaged, defective, incorrect, incomplete or materially misdescribed goods. Applicable nonwaivable consumer rights are preserved.
How to request and send a return
- Contact us first with your order number, item and reason. For a problem with the item, describe what happened and provide helpful photos if available.
- We will review the request and confirm the next steps and correct return address. For an eligible return by mail, use the free prepaid return label included in your package. Do not send goods to the correspondence address without instructions.
- Pack the item and its supplied accessories securely and follow the confirmed instructions. Keep the return tracking or postage receipt so you can refer to it when asking about progress.
Return postage and assistance
We pay return postage for eligible returns and do not charge a restocking fee. A free prepaid return label is included in your package. If it is missing, lost or cannot be used, contact us for help before purchasing postage or mailing the parcel. Contacting us for assistance does not change the store-paid postage for an eligible return.
Exchanges
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be in new, unused and undamaged condition, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
Refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Checking a return or refund
Contact us with your order number and return tracking, if available, to ask whether the return has arrived, inspection is complete or a refund has been initiated. After a refund is issued, your bank, card issuer or payment provider controls when the credit is posted. We will explain an approval or refusal and review relevant additional information. Do not send full card details, security codes or passwords.
Changes and cancellations before dispatch
Contact us promptly to request a change or cancellation before dispatch; a request is not confirmed until we reply. Confirmed cancellation and refund handling depend on whether payment was captured. An uncaptured authorization is a hold, not a completed charge; its release is handled by your payment provider. The 10-calendar-day period above applies to approved returns after receipt and inspection; it does not require the return of an item that was never dispatched. For shipment delays, see our Shipping Policy.