Privacy policy
Last Updated: November 2, 2026
Your privacy choices and requests
Information we handle
We process contact details, delivery and billing addresses, order and transaction records, customer service and return communications, and device and usage information needed to operate this store. We receive information directly from you, through interactions with Shopify-hosted services, and from providers involved in processing your order.
Why information is used
Information is used to process and support orders, payments, delivery, returns and refunds; respond to you; secure the service; prevent fraud; keep required business records; and comply with applicable obligations. We do not request full payment card details, passwords or security codes by email.
Shopify and other service providers
Shopify hosts our store and processes information to provide and improve its services. Payment, delivery, hosting and support providers receive information needed for their functions. Information may be processed in other countries. Shopify explains its own processing and rights at Shopify Consumer Privacy Policy and its Privacy Portal.
Cookies and related technology
Necessary cookies support security, checkout, carts and preferences essential to the service. Preference, analytics and advertising technologies have different purposes. Their use depends on the store’s actual settings, your location and available choices. Loading our address map connects to Google and may disclose device and browser technical information. This policy is not consent to nonessential cookies or personalized advertising.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion or a portable copy, and opt out of sale, sharing or targeted advertising where applicable. Use Your Privacy Choices for the existing device/account sharing choice, or contact us for other requests. That control is not represented as a complete cookie-category panel. Where applicable, Global Privacy Control signals communicate an opt-out preference for the browser and device. Contact us if you need assistance with an applicable privacy choice. Where applicable, your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. state privacy laws are preserved.
Requests, agents and appeals
Contact our email with your request. We may verify identity or authority where permitted or required for the request, without imposing the same verification requirement on every opt-out. Authorized agents may provide evidence of authority. We respond within applicable legal deadlines and explain any lawful refusal; contact us to appeal where available. You will not be discriminated against for exercising applicable rights.
Retention, security and children
We retain information as needed for the purposes described, legal obligations and disputes, and use appropriate safeguards; no system has perfect security. The shopping service is directed to purchasers, not children. Contact us if a child has provided personal information so we can address it. Product age descriptions do not authorize a child to provide personal information.
Changes and questions
We update this policy as actual practices change and provide notices required by law. Contact us using the details below. Applicable federal and state privacy rights are preserved.
Contact icelow
Operated by IVORYLANE 38 COMMERCE LLC
700 Scott St, Covington, KY 41011, United States
icelow.com
support@icelow.com
(417) 865-2941
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
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